You can download the Jio Health app from the Apple iOS Appstore and from Google Play for Android by searching for: "Jio Health"
You can sign in by your facebook account tapping on Log in with facebook button or sign in by your account registered under your email account. In case you choose to sign in with registered account, please enter your email used for registration and your account passcode, then click on Sign in button.
When you forgot your password to sign in Jio, click on Forgot Password button. A screen appears to help you reset your password. You can choose to reset password by your phone number or your email address by entering one of them on the boxes, then click on Reset password button. After that, a SMS message or an email containing reset password link will be automatically sent to you. Refer this link, a screen will appear allowing you to enter new password for your account.
With Jio for Patient edition, you can create multiple Jio accounts. With Jio for Physicians, each doctor will be able to create just one account with corresponding invitation code provided by Jio system
Jio considers security as a top priority. We follow and implement HIPAA standards in security. The Jio app is fully encrypted and securely stored by using industry-leading technology like SSL, standard cryptographic protocol using 256 bit encryption keys, firewalls, two-factor authentication (PIN) and strong password requirements. We use necessary measures to control access to sensitive data, application data, and cryptographic keys.
Now we are lauching Jio app in Hanoi and Ho Chi Minh City, however, we also have plan to broaden our products to other provinces and regions in Vietnam. Therefore, when we lauch Jio app in your area, we will contact with you immediately.
Yes, after service the Patients can give rate for the doctor who directly do telemedicine for them by stars (1 star to 5 stars up to their satisfaction), they also can left reviews/ comments for the service as they want.
When a patient do not satisfy with the charged service, please follow these following steps: Go to Patient Profile => then go to Settings => Find Feedback section => and then tap on Submit Feedback button. After that, he/she can leave his/her phone number, or email with problem tittle (for example: I want to get refund), Jio's customer support staffs will contact for detail information and consider the refund for the patient.
You can use both your personal email or by your Facebook account to register/ sign up for a Jio account. If you use your email, Jio will request you to set a password for every time you log in the app. If you sign up by your Facebook account, there's no request of setting account password.
You can sync data from wireless blood pressure cuffs, scales, glucometer and fitness bands to Jio database, and Jio will help you to update all the data automatically everyday. Or you can manual insert data to track your physical vitals
You can store all your healthcare documents like clinical notes, your insurance information, images of X-ray and other reports, personal notes of allergy and reaction. All kinds of document is stored in one place (your profile) so it's very easy for users to manage.
You can invite your family members or friends to join in your healthcare journey via Halo. Halo is a feature which allows you to securily share your health data (including your profile, medication, documents), with the ones you love. When you invite them to Halo to a non Jio user, an SMS message is sent to him/her to install Jio, and join you in your health journey. For users already using the Jio app, a notification will appear notifying him/her to accept your invitation.
To book an appointment with doctor, first, you have to choose a doctor's available date and time, enter your purpose for the appointment. Then, click on the "Confirm Appointment" button to send the appointment request to your doctor. A notification will appear for the doctor to accept your request.
Once a doctor and patient have a connection (e.i via a appointment request acceptance), doctor will be automatically added to patient's Halo caregiving circle. From that, the doctor can view all necessary Patient health data for his telemedicine.
Before checking in your appointment for telemedicine by audio/video call, you firstly have to input your payment details (bank account). JIo system will check for the solvency of your bank account. If your account is accepted, you can check in, if not, the check in button is hided. When you finish your call with doctor, your payment account will be automatically debited due to doctor's rate
Jio will first work with the Doctor's hospital to identify physician users. The Jio administrator, will then provide invitation codes to each Doctor directly, or via the Hospital at which the Doctor is associated with. The Jio system will eMail the Doctor the invitation code, or the Hospital will provide the invitation to the Doctor.
Advanced information includes your education (university name, year of graduation), your specialties, years of working experience and available working time. Your patients will provide Ratings (1-5) of their experience with you.
You can show that you're available to work on Jio by tapping "On demand" button, when the button turns green, it means that you are available and can receive audio/video call from patient. When you're not available, just tapping on the button again, when On demand button turns grey, patient can not directly interact with you by call at that time.
You can input and show all practices you're working for on Jio. Each practice will have the same kind of information such as name, address, email, hotline, picture and map. You can set the time that you are available for each practice so patient can easily follow your working schedule.
After accepting the appointment request, the Doctor will then do telemedicine through audio or video calls with the Patient. During the call, the Doctor can consult the Patient, take detailed clinical notes, and view the Patient's health data.
If patient choose the time that other patient has already booked with you, Jio will send a error notification inform that you 're not available at that time, so the patient can choose other time to book appointment with you.
Before checking in your appointment for telemedicine by audio/video call, patient firstly have to input payment details (bank account). JIo system will check for the solvency of patient's bank account. If the account is accepted, patient can check in, if not, the check in button is hided. When the patient finishes the call with you, the payment is automatically transfered to Jio account. After that, Jio will then transfer funds to the Doctor, once a week.